Return Policy

Slingshot Biosciences is committed to ensuring customer satisfaction. Our return policy outlines the conditions and process for returning products.

Eligibility

• Returns must be initiated within 30 days of delivery.
• Products must be unopened, in original packaging, with all inserts, labels, and documentation intact.
• Returns are accepted for customer preference, defective products, or company errors (e.g., incorrect item shipped).

Return Process

• To initiate a return, email support@slingshotbio.com with your order number to request a Return Material Authorization (RMA). RMA requests are processed within 5 business days.
• Returns sent without an RMA will not qualify for credit.
• Upon RMA approval, ship the product to the provided address. Products are inspected upon receipt to confirm condition.

Costs

• Customers are responsible for return shipping costs, except in cases of company error or verified defective products, for which Slingshot Biosciences provides a prepaid return label.
• A 15% restocking fee applies to returns based on customer preference, unless waived due to company error or defect.

Refunds and Replacements

• Upon approval, customers may choose a full refund to the original payment method, store credit, or a replacement product.
• Refunds or credits are processed within 30 days of product inspection.

Defective Products

• For defective products, customers must provide photos or documentation of the issue via email. Upon verification, Slingshot Biosciences will cover return shipping costs and offer a refund or replacement.
• For questions, contact support@slingshotbio.com.